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30% OFF SITE WIDE Use code CANADA

FREE SHIPPING IN CA Orders over $100

18k GOLD VERMEIL JEWELRY Quality pieces designed to last

100% WATERPROOF Wear your jewelry everywhere

Questions?

We have answers. Don't see what your looking for? Contact us here.

CONTACT US

FAQs

Is your jewelry real gold?

Yes. All our jewelry is 18K gold plated. The base metal is sterling silver or stainless steel and will be indicated in the details of the product. 

What is gold plated?

Gold plated means that a layer of gold has been applied to a base metal through a chemical or electrical method. Our jewelry is plated with 18k gold and is designed to last.

Can you shower with Ace + Spade jewelry?

Yes, our jewelry is water-proof. We recommend avoiding any chemicals that can leave a residue on the jewelry such as body lotions or soap.

Does your jewelry tarnish?

With proper care your jewelry should not tarnish. We recommend visiting our Care page for more details on taking care of your jewels. Always store your jewelry in the pouch it is received in to ensure its longevity. 

Is it high quality?

Yes! 18k gold plated, water resistant, wearable 24/7 we offer the highest quality jewelry that you will be able to keep for a lifetime.   

How long does it take for Ace + Spade to ship?

All orders ship within 48 hours. Your delivery time can depend on your location, your selected shipping method, and the import process in your home country. 

Shipping questions

When will my order ship?

All items are shipped on a timely basis Monday - Friday 9am-5pm PST. Please allow 24-48 hours of processing time before your order ships. All orders are shipped via Canada Post and can be tracked directly on their website. 

Will my order having tracking?

Yes, all shipments include tracking.

Are there any duties or additional fees?

Orders within Canada ship with no duties or additional fees.

Order to the USA under $750 are duty free.

Orders outside of Canada may be subject to duties and taxes charged by your home country.

Is my package lost?

If you believe your package is lost, you are unable to track it or it has not been delivered please email us immediately with your order number. 

Abandoned packages will be refunded less any customs, duties and shipping charges.  

Returns questions

What is the return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. All pierced earrings are final sale due to the hygienic nature of the product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The item must be returned in the original packaging box or smaller box. 


To start a return, you can contact us at hello@aceandspade.ca. If your return is accepted, we’ll send you an approved return address. Items sent back to us without first requesting a return will not be accepted. All return fees are the responsibility of the customer. We do not offer refunds or reimbursements for shipping fees, duties and taxes charged by receiving country or other incidentals. 


Exceptions /non-returnable items
Certain types of items cannot be returned, like earrings for hygienic reasons.  

Unfortunately, we cannot accept returns on sale items or gift cards.

I think my product is damaged.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Can I return Earrings?

Certain types of items cannot be returned, like earrings for hygienic reasons.  

Unfortunately, we cannot accept returns on sale items or gift cards.

100% Waterproof

Wear your jewelry in the gym, shower or pool.

30 Day Guarantee

Love your jewelry or return it for your money back.

Free Shipping

On all orders over $100 in Canada.

Fair Pricing

No more crazy markups, fair pricing for quality jewelry.

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